How We Handle Your Personal Data
Our Privacy Policy explains how m99com collects, uses, stores and protects data connected with your account in Pakistan. It covers account access, device details, payment references, support conversations...
Your Data And Our Legal Duties
We collect details needed to create and maintain your m99com account, such as your name, contact details, date of birth, sign-in records and verification material when required. We may also receive transaction references from JazzCash, Easypaisa, SadaPay or Raast, while payment credentials remain with the relevant payment provider. Device identifiers, browser settings, approximate location, security events and support messages help us keep
access reliable and investigate unusual activity. We use this data to provide account services, meet applicable legal duties, prevent misuse and respond to your requests. We retain records only for as long as a stated purpose, legal duty or dispute requires. Access, correction, deletion and objection requests are handled subject to supported-region rules and identity checks. This policy applies to m99com services
where local law permits.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Contact Us About Your Privacy
We keep privacy questions separate from general account assistance so your request reaches the right team. Tell us which account detail or processing activity concerns you, and include enough context for us to locate the record without sending passwords, one-time codes or full payment credentials.
Privacy request
Ask to access, correct or remove personal data through the privacy contact route shown in your m99com account area. We may verify ownership before making any change.
Account support
For a data question linked to a login, payment reference or verification step, contact support through the available account channel and describe the issue in plain English.
Security concern
If you suspect unauthorised account access, contact us promptly, change your password and avoid sharing codes. We record the incident details needed to protect your account.
What Supports This Policy
This policy is written around the records our service actually handles, rather than broad promises. Our account, security, payment and support processes each create different data trails, so we explain their roles...
Purpose mapping
Each main data category has a defined service, security or legal purpose. We avoid collecting extra details merely because a form or device makes them available.
Access controls
Account records are limited by role, with authentication and internal permissions used to reduce unnecessary access to identity, payment and support details.
Payment separation
JazzCash, Easypaisa, SadaPay and Raast handle their own payment credentials. m99com receives relevant references and status data needed to match account activity.
Security records
Sign-in events, device signals and unusual activity markers can be retained to investigate account compromise, detect misuse and support a safer access process.
Human assistance
Support staff use your message and account context to answer a request, then follow access checks before discussing sensitive account details or making corrections.
Regional handling
Data choices and retention can differ by location. We apply the rules relevant to your supported Pakistan region and explain limits when a request cannot be completed.
How This Policy Fits Your Account
Privacy choices can touch several parts of your relationship with m99com, from account creation to a support conversation. The distinctions below show which purpose applies in common situations...
| Account creation | Contact and identity details help us open, authenticate and maintain your account. We use them for account access rather than treating every submitted field as a general-purpose profile. |
|---|---|
| Verification records | Where checks are required, verification material supports identity and legal assessment. Access is restricted, and retention follows the applicable requirement for your supported region. |
| Payment references | A JazzCash, Easypaisa, SadaPay or Raast reference can connect a transaction status to your account. The payment provider remains responsible for credentials handled in its own system. |
| Device signals | Browser, device and sign-in signals help recognise suspicious access and improve session security. They are assessed alongside account events, not used as a personal profile by default. |
| Support messages | Messages may be retained so we can resolve a matter, confirm earlier instructions and address disputes. Avoid sending passwords, codes or unnecessary identity documents in chat. |
| Legal requests | We may disclose limited records when a valid legal process or duty requires it. We assess the request and share only the relevant material where the law allows. |
| Your choices | You can ask about access, correction, deletion or objection through the stated contact route. Identity checks and retention duties may affect what we can change immediately. |
The Privacy Details You Can Find
This page is arranged to make the policy easier to use when you need a direct answer. Each visible block focuses on a different privacy task, from understanding...